Privacy Policy

Terms used

Vaave: Hence forth will be connoted (we, our, us) as grammatically suitable.

VaaveUser("User"): Person who uses our products and services with Vaave credentials.

Person has Vaave credentials once he signs up by providing personal information.

Henceforth will be connoted (you, your) as grammatically suitable.

Personal Information: Personal Information is that information that you provide to us to identify yourself personally. Your name, email address, telephone number, billing details form your personal information.

Cookie: Cookie is a small file that we send on the computer to store your information. It helps in recognizing the browser, device. It also stores persistent information about you so that we can recognize you and can provide personalized experience.

The privacy policy describes how we collect, use, protect and share information when you use our products and services.

This document also describes our privacy practices.

Information we collect

- We collect only that information which you share with us. So you choose what you want to share and how you want to share.

- So we collect your personal information if and only if you choose to share it through our products and services.

- Although we own code, databases, and all rights to the application, you retain all rights to your data.

- We use cookies to store your information and collect information to process your requests. You can find the list of cookies in our Cookie Policy.

- We use web storage mechanisms to store and collect your information and some information may be considered as personal information by you.

- We collect information at the hardware level like screen resolution, browser properties, device information to optimize our products and services.

- We collect information at the application level like errors, crashes, failures to provide improvements and customer services.

- The information that we collect at hardware and application level does not identify you with your products though it may have information that is unique and you may consider it as personal.

- Logs: We record, collect and store information when you access our products through browser or application.

The information may include your request, actions performed, browser details, device details, time and date and information from cookies to identify you or your browser uniquely.

- We collect information volunteered by users (such as survey/poll information and/or site registration) to improve the quality of our products and services.

Coherendz may need to retain data it processes only for as long as required to provide the Service to its users and as necessary to comply with its legal obligations, resolve disputes and enforce its agreements.

Uses of the Information

- Your information and data is topmost priority for us. We collect information to improve our products and services and is not shared or sold to other organizations for commercial purposes, except to provide products and services you have requested, when we have your permission.

- We will maintain, preserve and protect the information and rights of our users in compliance with laws and processes of the land, or government requests against fraud, security threats to have protection against harm to you and our rights and safety.

- We use information to process your requests. We will use your information to personalize our products and give you improved services and better user experience.

- We use your information to develop new features and improve overall quality of our products and services.

- We may use your email address to communicate and provide you our products and services and keep you informed.

- We use your personal information during any financial transaction through our products to bill you and handle billing problems.

- We will ask for your permission and consent for any information sharing that may be sensitive and personal.

- For improving your experience using our products, we may share information with other organizations that may need your information for providing service on our behalf. We require that they comply with our privacy policy and adhere to confidentiality, integrity, security measures.

- To improve our products and services, we may use third party applications. You will be able to access such services through our products. The information collected by third party services is governed by their privacy policy. You should choose to access such services only after you understand their privacy policy.

- We will ask for your consent and permission if we intend to use information for a purpose other than what it is collected for.

Information sharing and transfer

- For our web based products: All requests must come through your ISP. For information treatment by your ISP, you should consult your ISPs privacy policy.

- For our mobile based products: All requests must come through your operator. For information treatment by your operator, you should consult your operators privacy policy.

- If we are involved in a sale, acquisition, bankruptcy, we will ensure confidentiality of your information, transactions, and provide notice and communication to you to choose to continue using the products and services as the information will be subject to a different privacy policy.

Your Rights and Consent Withdrawal

We respect your rights regarding your personal data. You have the following rights:

• Right to Access: You can request access to your personal data that we process.
• Right to Correction: You can request correction of inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You can request restriction of processing of your personal data.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used format.
• Right to Object: You can object to processing of your personal data for certain purposes.
• Right to Withdraw Consent: Where we process your data based on consent, you can withdraw this consent at any time.

To exercise any of these rights or withdraw your consent, please contact our Data Protection Officer at dpo@vaave.com. We will respond to your request within a reasonable timeframe.

Withdrawing Consent

You can withdraw your consent at any time by:

- Using the "unsubscribe" link in our communications

- Raising a request through your profile on the registered platform

- Contacting our Data Protection Officer at dpo@vaave.com or your organization/institution administrator

Once we receive your withdrawal request, we will process it promptly and update our records accordingly.

Information Security

- We take all measures to protect against unauthorized access, alteration, destruction, abuse where data is stored.

- We have restricted access to information to our employees, and partners who need information for processing it on our behalf.

- We will review our compliance with privacy policy regularly. We will co-operate with our users and legal and data protection authorities to resolve complaints.

- We will seek your consent if we may alter your rights under any changes to privacy policy.

- You have the entire right of the data we hold. To opt out of your consent, please write to dpo@vaave.com.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable laws and regulations.

Applicability to European Users

For users in the European Economic Area (EEA), our data processing activities comply with the General Data Protection Regulation (GDPR). The rights and procedures outlined in this privacy policy apply to all our users, with specific provisions of the GDPR applying to users in the EEA.

Contact Information

For any grievances on your privacy rights or product services, please contact:

Mr. Jaipal Reddy, Data Protection Officer, Director - Operations and Finance
Email: dpo@vaave.com; jaipal@vaave.com
Address: Vaave, Coherendz India Private Limited, CIE, Vindhya C4, IIIT Hyderabad Campus, Gachibowli, Hyderabad, Telangana, India 500032

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website.

Last Updated: 29th April 2025