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Responsibilities:

• Customer Experience.
• Annual Recurring Revenue of respective customers.
• Maintain conduct of the process at Vaave.
• Maintaining call and email logs on CRM to track touchpoints.

Key Skills/Activities:

• Relationship Building with Customers - SPOC for their respective customers.
• Bridging the communication gap by connecting them to the respective department/ team at Vaave.
• Handling all the inbound calls from customers to assist with their queries.
• Bimonthly Touchpoint with the following objectives/CTAs in their calls and emails.
1. Update customers on product and service adoption.
2. Take feedback on Customer Experience, Nutgraf, and other resources being shared.
3. Generate Referrals.
4. Reviews on G2 and Capterra.
• Understanding the challenges of customers and transferring customers to the Customer Success Team for Consultation Call.

Expectations:

• Have strong conviction about the idea of ‘Vaave’
• Build and maintains trust and strong relationships with customers
• Ability to learn and grow
• Ambitious, patient & truly committed to building new relationships
• Love for challenges and talking to new people
• Excellent written and verbal communication skills
• Strong business acumen

Experience:

0.5 to 3 years of Experience in Client Interaction Role

Remuneration:

INR 3.0 - 3.6 LPA

Location:

Hyderabad

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Responsibilities:

• Implementing policies and procedures to be compliant. (IT Security / HR Admin & Governance etc).
• Maintain and monitor ISMS, provide insights on your ISMS.
• Assess for information security risks.
• Ensure employees undergo security awareness & training programs on defined policies and procedures on an ongoing basis.
• Take corrective and preventive action if an employee breaks the policies or procedures. Understanding the security threats connected with various job functions is part of this.
• Check with the Product team on keeping the infrastructure secure by supervising the IT auditing procedure (e.g., penetration testing, vulnerability assessments, etc.
• Check with the Product team and ensure the company's data is protected using the most secure technologies from new threats, vulnerabilities, and exploits as they emerge.
• Check with the Product team and ensure any potential harm of the new threats may have on your network infrastructure and existing security procedures.
• Maintaining the security of all applications, networks, and systems that interact with the outside world. This involves ensuring that all third-party service providers are held to the same security standards as the internal users.
• Assist CISO as internal point of contact for high-risk vulnerabilities and occurrences. This includes assessing the risk associated with new threats, vulnerabilities and exploits before deciding how to respond to them. Help senior management make decisions about emerging threats and their possible impact on your organization's infrastructure.
• You will also be in charge of assessing all audit results from various teams and making necessary infrastructure adjustments as an organization.

Expectations:

ISO 27001 Audit Checklist for Reference:
• Set up an internal team.
• Ensure ISMS scope and plan are in sync.
• Review documentation and Ensure we perform Gap Analysis.
• Evidence collection.
• Incorporate internal audit findings.

Remuneration:

INR 8 LPA - 10 LPA

Location:

Hyderabad

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Responsibilities:

• Maintaining a deep understanding of the company's products or services to provide accurate information and guidance to customers.
• Providing technical assistance to customers experiencing issues with products or services, troubleshooting problems, and escalating complex technical issues when necessary.
• Educating customers about product features, functionalities, and best practices to enhance their overall experience.
• Managing multiple customer inquiries simultaneously while maintaining a high level of service and attention to detail.
• Being able to adapt quickly to changing customer needs and evolving products or services.
• Demonstrating empathy and understanding towards customers, showing them that their concerns are being heard and addressed.
• Remaining patient and composed, especially when dealing with frustrated or upset customers.
• Working closely with other departments to solve customer-related issues and improve overall customer experience.
• Staying up-to-date with product knowledge, industry trends, and customer support best practices.
• Managing the customer support department’s day-to-day functions.
• Assessing support statistics and preparing detailed reports on the findings.
• Collaborate with Relationship Managers to define customer service workflows that enhance service delivery.
• Escalates customer issues appropriately and gathers feedback periodically.

Expectations:

• Have a strong conviction about the idea of ‘Vaave’.
• Ability and willingness to communicate with others in a positive manner; demonstrate empathy and active listening.
• Good communication skills.
• Ability to translate technical information/instructions into a simple language that would ensure seamless troubleshooting.
• Demonstrate timely, accurate, and professional customer service.
• Maintain a positive and professional demeanor and portray the company in a positive light.
• Proficiency in working knowledge of MS Office applications, HTML (basics), and Photoshop (basics) would be an added advantage.

Experience:

Fresher

Remuneration:

Upto INR 10000 per month

Location:

Hyderabad - In Office Only

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Responsibilities:

• Research & Identify Potential Market Qualified Leads.
• Evaluate Customer Institutions and Identify Decision Makers.
• Communicate with Potential MQLs via E-mail.
• Manage and Track all Data Research Activities.

Key Skills/Activities:

• Thorough Data Research to identify potential Market-Qualified Leads.
• Email Marketing to reach identified potential Market-Qualified Leads.
• Understanding the product & customers' needs in-depth and design campaigns accordingly.
• Maintaining clear records of all campaign activities.

Expectations:

• Have strong conviction about the idea of ‘Vaave’
• Ability to learn and grow
• Ambitious, patient & truly committed to building new relationships
• Love for challenges and talking to new people
• Excellent written and verbal communication skills
• Strong business acumen
• Commitment to work for a minimum of 3-6 months

Experience:

Freshers / 0-1 years of experience in Data Research

Remuneration:

INR 5000 per month

Location:

Hyderabad / Work From Home

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Responsibilities:

• Research & Identify customers for Corporate Alumni Program.
• Evaluate Customer Organizations and Identify Decision Makers.
• Communicate with Potential Leads via E-mail, LinkedIn.
• Manage and Track all Data Research Activities.

Key Skills/Activities:

• Thorough Data Research to identify potential customers.
• Evaluating potential clients on various parameters to assess priority for the sales team.
• Email marketing to reach identified potential customers.
• Understanding the product & customers' needs in-depth.
• Maintaining clear records of all sales activities.
• Building a relationship with prospective customers through email drip marketing campaigns.

Expectations:

• Have strong conviction about the idea of ‘Vaave’
• Ability to learn and grow
• Ambitious, patient & truly committed to building new relationships
• Love for challenges and talking to new people
• Excellent written and verbal communication skills

Experience:

Freshers / 0-1 years of experience in Data Research

Remuneration:

INR 10000 to 15000 per month

Location:

Hyderabad / Work From Home

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